Vizstoria Privacy Policy (Kigen Technologies)

Effective Date: February 5, 2025
Last Updated: January 15, 2026

This Privacy Policy explains how Kigen Technologies ("Kigen Technologies", "we", "us", "our") collects, uses, shares, and protects personal information when you visit the Vizstoria website and related pages (the "Site") or contact us about Vizstoria cinematic storytelling and video production services (the "Services"). Vizstoria is a brand and service line operated by Kigen Technologies; it is not a separate legal entity.

References on the Site to cities or regions describe creative presence, availability, or production capability and do not mean that Vizstoria is a separate legal entity formed in that location or that our principal place of business is in that location.

1. Who We Are

For purposes of applicable data protection laws, Kigen Technologies is the controller of personal information processed in connection with the Site and Services, unless we state otherwise in a written Service Agreement.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide

  • Contact Information: Name, email address, phone number, company name, role, and any other information you provide when you contact us or submit a project inquiry.
  • Project Brief and Materials: Information about your project (e.g., goals, budget range, timeline), and any materials you provide for production (e.g., scripts, brand assets, footage, images, music references, locations, or talent details).
  • Communications: Information you share when communicating with us (e.g., emails, messages, call notes, or feedback).
  • Billing Information (If You Become a Client): Information needed to invoice and receive payment (e.g., billing address and transaction details). Payment card information is typically processed by third-party payment processors and not stored by us.

2.2 Information We Collect Automatically

  • Usage Data: IP address, browser type, device information, referring/exit pages, pages viewed, approximate location (derived from IP), and interactions with the Site.
  • Cookies and Similar Technologies: We may use cookies or similar technologies for essential functions, analytics, and preferences. You can manage cookies through browser settings and, where applicable, our cookie controls.

2.3 Information from Third Parties

We may receive information from third parties such as analytics providers, video hosting platforms, or social media platforms if you interact with us through those services, subject to their privacy policies.

3. How We Use Your Information

We use personal information to:

  • Respond to inquiries and communicate with you about the Services.
  • Evaluate project fit, scope projects, and prepare proposals or Service Agreements.
  • Provide and improve the Services, including planning, producing, and delivering creative work.
  • Send administrative messages (e.g., updates, confirmations, or changes to policies).
  • Send marketing communications where permitted by law (you can opt out at any time).
  • Maintain the security of the Site, prevent fraud, and enforce our terms.
  • Comply with legal obligations and protect our rights.

4. Legal Bases for Processing (UK/EU)

Where UK GDPR/EU GDPR applies, we rely on one or more of the following legal bases:

  • Contract: Processing needed to take steps at your request prior to entering into a contract or to perform a Service Agreement.
  • Legitimate Interests: Processing for our legitimate interests (e.g., running and improving the Site, responding to inquiries, marketing to business contacts, preventing fraud, and securing our systems), balanced against your rights.
  • Consent: Where required (e.g., certain cookies or marketing in some contexts).
  • Legal Obligation: Processing necessary to comply with applicable laws (e.g., tax or accounting).

5. How We Share Your Information

We do not sell your personal information. We may share personal information:

  • With Service Providers: Vendors who help us operate the Site and deliver Services (e.g., hosting providers, email providers, analytics providers, payment processors, project management tools), subject to contractual confidentiality and security obligations.
  • With Professional Advisers: Lawyers, accountants, insurers, or auditors where necessary.
  • For Legal Purposes: To comply with laws, respond to lawful requests, or protect the rights, property, or safety of Kigen Technologies, our clients, or others.
  • In Business Transfers: In connection with a merger, acquisition, financing, reorganization, or sale of assets (with appropriate notice where required by law).
  • With Your Direction or Consent: When you ask us to share information or integrate with a third-party platform.

6. International Data Transfers

Kigen Technologies is based in Malta (EU), and your information may be processed in Malta or other jurisdictions. Where required, we use appropriate safeguards for international transfers (such as the EU Standard Contractual Clauses or other lawful transfer mechanisms).

7. Data Retention

We retain personal information only as long as necessary for the purposes described in this Policy, including to meet legal, accounting, or reporting requirements, resolve disputes, and enforce agreements. Retention periods may vary depending on the nature of the information and our relationship with you.

8. Your Rights and Choices

8.1 Marketing Preferences

You can opt out of marketing emails at any time by using the unsubscribe link or contacting us. You may still receive non-marketing communications related to an active inquiry or project.

8.2 Data Protection Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to, correction of, or deletion of your personal information.
  • Request restriction of processing or object to processing.
  • Request data portability.
  • Withdraw consent (where processing is based on consent).

To exercise these rights, contact us at support@vizstoria.com. We will respond within the timeframes required by applicable law.

If you are in the EU/EEA, you have the right to lodge a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta or your local data protection authority.

9. Cookies and Tracking

We may use cookies and similar technologies for essential functions, analytics, and preferences. Where required by law, we will request your consent for non-essential cookies. You can also control cookies via your browser settings. Blocking certain cookies may affect Site functionality.

10. Third-Party Links and Embedded Content

The Site may link to or embed third-party content (for example, video players or social media links). Those third parties may collect information directly from you and set cookies. Their use of your information is governed by their own policies.

11. Children's Privacy

The Site and Services are not directed to children, and we do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post updates on the Site and, if changes are material, we may provide additional notice.

13. Contact Us

Kigen Technologies (operator of Vizstoria)

  • Email: support@vizstoria.com
  • Address: 34 Triq Wied Ghomor, San Ġiljan, STJ 2043, Malta